The webinar addressed many barriers that hinder the use of technology in sustainable development within tourism. We can conclude that COVID-19 has drastically impacted how hoteliers utilise technology, for better or worse. COVID-19 was a common theme all speakers hit upon, mentioning that it’s a crucial time to rely upon and leverage technology in order to create a sustainable tourism environment.
Within the last two years, COVID-19 has changed the whole world and how banks and online platforms view the travel sector and analyze risk.
A majority of SME accommodations in the Pacific Islands and Seychelles, after the past two years, are now unable to get a merchant facility in order to take a card payment.
COVID-19 has labeled travel as a high-risk industry in regards to processing payments and has created a lengthy process to receive a payment facility, and also requires a substantial deposit. This essentially makes these hoteliers not competitive as they can’t take Card Not Present (CNP) transactions and can increase no-show bookings. This is where Kovena comes into place for SME accommodations in order to give them the ability to take Card Not Present (CNP) transactions and doesn’t require a deposit, whatsoever.
If you’d like to view the webinar, you can access below: https://www.thinkdigital.travel/opinion/leveraging-technology-for-sustainable-tourism-development
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